by Chelsea Spata
Tops all Hilton locations for fourth straight year
Netherland Plaza has been named Hilton Hotels and Resorts’ No. 1 Food and Beverage
Hotel in the USA for the fourth consecutive year. The award, conferred upon one
outstanding 500-plus guestroom Hilton establishment, is determined by Hilton’s
Satisfaction and Loyalty Tracking (SALT) scores. Guests fill out satisfaction
surveys which a third party company then compiles into scores for the hotel. Scores
are then compared to other hotels and resorts within the Hilton chain.
The areas of performance
rated this year include food quality, hospitality of restaurant staff, variety
of restaurant menu choices, breakfast food quality, timeliness of room service
and other food and beverage related presentation. Managing Director Michael
Sheer and Executive Chef and Director of Food and Beverage Todd Kelly have
received numerous honors for their staff’s superior performance and dedication
to customer service.
In December, Hilton Cincinnati’s
fine dining restaurant, Orchids at the Palm Court, was named one of the top 100
restaurants overall in the USA by OpenTable Diners. On March 1, Cincinnati
Magazine rated Orchids the No. 1 Restaurant in Cincinnati for the fifth
received many awards for its extraordinary products, atmosphere, and staff,
including the American Automobile Association’s (AAA) four-diamond award for
excellence for eight consecutive years. Zagat Survey, the original provider of
user-generated restaurant ratings, named Orchids Cincinnati’s “Top Restaurant”
of 2011, 2012 and 2013. Chef Kelly, once of only six Hilton Signature Chefs in
the United States, was named the American Culinary Federation’s 2011-2012 No. 1
Chef in the USA, the highest honor conferred upon one of more than 20,000 chefs
in the national organization.
With featured menu items
such as roasted monkfish, Elysian Fields lamb loin and Maine lobster salad,
Orchids remains a popular fine-dining establishment for Hilton guests and
non-guests alike. “We’re very proud of our food and beverage team,” Chef Kelly said in a press release. “This award recognizes the hard work that we do each day to meet and
exceed our guest's expectations. At Hilton Cincinnati Netherland Plaza we are
dedicated to providing an exceptionally high quality of food and outstanding
level of customer service."
Hilton Cincinnati Netherland
Plaza, opened in 1931, is known both for its outstanding accommodations and its
architectural prowess. Complete with rare Brazilian rosewood walls, German
lighting fixtures, expansive Romanesque murals, and an original Rockwood
Pottery foundation, this Hilton is a prime example of French art deco
architectural style. The hotels boasts 561 newly updated guestrooms as well as
more than 40,000 square feet of meeting and event space. Orchids at the Palm
restaurant is open from 5:30-10 p.m. nightly. For more information or
reservations, visit orchidsatpalmcourt.com.
0 Comments · Tuesday, September 27, 2011
I used to have a rule: Never eat in a hotel, and never sleep in a
restaurant. In downtown Cincinnati, though, that rule is made to be
broken. Orchids at the Palm Court in the Hilton Netherland Plaza is
world-class. Executive Chef Todd Kelly was named Chef of the Year by the
American Culinary Federation.